Customer Service Team Leader
Are you a dynamic and experienced Customer Service Team Leader looking for a leadership opportunity in a fast-paced and customer-centric environment? Do you enjoy working in a manufacturing/technical sector?
Our client is seeking a motivated professional to lead and develop a customer service team, drive process improvements, and ensure a seamless customer experience.
The Opportunity
- Leadership – Take charge of a dedicated customer service team, fostering a culture of excellence and continuous improvement.
- Customer-Centric Focus – Be part of a business that prioritises customer satisfaction, quality, and proactive service.
- Strategic Role – Work closely with sales, operations, and technical teams to enhance customer engagement and streamline processes.
As the Customer Service Team Leader, you will oversee daily operations, mentor and develop team members, and implement best practices to ensure outstanding service. You will play a key role in customer relationship management, quality assurance, and process improvement, while ensuring efficient cross-functional collaboration.
Key Responsibilities:
- Lead and develop a high-performing customer service team.
- Ensure exceptional customer support by optimising service processes and response times.
- Drive continuous improvement through training, coaching, and service enhancements.
- Oversee CRM management, ensuring accurate and efficient handling of customer interactions.
- Work closely with sales, operations, and logistics teams to align customer service with business objectives.
- Monitor and analyse customer feedback and service performance, implementing strategies for improvement.
- Ensure compliance with company policies and health & safety standards.
- Proven experience in customer service leadership.
- Strong background in CRM systems and customer relationship management.
- A passion for developing people and enhancing team performance.
- Excellent communication, problem-solving, and decision-making skills.
- A proactive approach to customer satisfaction and service excellence.
- Ability to work in a fast-paced and technical environment.
- A leadership role with real impact.
- A company that values innovation, quality, and customer excellence.
- A supportive, collaborative, and growth-oriented team environment.
For a confidential discussion please contact Steve Kennedy, EQ Consultants, on 0212232850.